Terms and Conditions
These Terms and Conditions (the “Terms”) set forth all matters applicable between opening inc. LLC (the “Company”) and users (as defined in Article 3) who use the website operated by the Company, “RO PROJECT” (the “Site”).
Please read these Terms carefully before using the Site. By using the Site, you are deemed to have agreed to all provisions of these Terms.
Article 1. Scope and Changes to the Terms
These Terms apply to the use of the services provided by the Company as set forth in Article 2.
The Company may amend these Terms as necessary within the scope permitted under Article 548-4, Paragraph 1 of the Civil Code of Japan. The Company may also establish supplemental terms (the “Supplemental Terms”) that supplement these Terms. The Supplemental Terms constitute part of these Terms and shall apply to users to whom these Terms apply.
When amending these Terms, the Company shall, by a method prescribed by the Company, notify users in advance of the revised Terms together with the effective date. The revised Terms shall take effect as of the effective date. Users will be subject to the revised Terms and are requested to regularly check this page for the latest version. If, under applicable laws, user consent is required for changes to these Terms, and the user uses the Services (as defined in Article 2) after the Company has notified users of the revised Terms, the user shall be deemed to have agreed to the application of the revised Terms.
Article 2. Services Provided
The services provided by the Company (the “Services”) include the following:
(1) Sale of goods
(2) Provision of information
(3) Various services provided by the Company
(4) Services incidental to any of the above
The Company may revise the content of the Services at its discretion.
Article 3. Definition of “User”
“User” means any individual, corporation, or other organization that uses the Services. Use of the Services constitutes agreement by the User to these Terms.
Article 4. Definition of “Member”
“Member” means a User who agrees to these Terms, completes the prescribed procedures required for membership registration on the Site, and is approved by the Company.
“Member Information” means information regarding the Member disclosed to the Company and information such as the Member’s transaction history.
These Terms apply to all Members.
Article 5. Membership Registration
(Membership Eligibility)
A User who agrees to these Terms, completes the prescribed registration procedures on the Site, and is approved by the Company shall be eligible as a Member. Registration must be completed by the User personally; registration by an agent is not permitted. Where a corporation or other organization registers, it shall register under the name of its representative or person in charge in addition to the corporate/organizational name. The Company may refuse membership applications from persons whose membership has been revoked in the past or whom the Company otherwise deems inappropriate.
(Fees)
There are no admission fees, annual fees, or other costs required to become a Member.
(Registration of Member Information)
When registering, Members must carefully read the instructions and accurately enter the required information in the designated form. Special symbols, old-form kanji, Roman numerals, etc. cannot be used; if such characters are registered, the Company will modify them. Members must not register false information, third-party information, or non-existent information. Even after approval, the Company may delete a Member’s registration without prior notice if such misconduct is discovered.
(Changes to Member Information)
If there are changes to information previously provided to the Company, the Member shall promptly submit such changes via the prescribed procedures on the Site. The Company shall not be liable for any damages resulting from a failure to update registration information. Transactions completed prior to the update shall be conducted based on the information before the update.
Article 6. Management of Member Information
The Company will issue a Member ID and password to Members. Members may change their password at their discretion.
The Member ID may be substituted by the email address registered at the time of membership registration (the “Registered Email Address”). In these Terms, “Member ID” includes both “Member ID” and “Registered Email Address.”
Members shall manage their Member ID and password at their own responsibility and must not lend, transfer, sell, or otherwise dispose of them to any third party.
Members shall be responsible for damages arising from inadequate management, misuse, or use by third parties attributable to the Member.
Any expression of intent made to the Company using a Member ID and password shall be deemed the Member’s expression of intent, except where attributable to the Company. All payments and obligations arising therefrom shall be the Member’s responsibility.
If a Member becomes aware that their Member ID or password is being used unlawfully by a third party, the Member shall promptly notify the Company and follow the Company’s instructions if provided.
Article 7. Withdrawal
If a Member wishes to withdraw, the Member shall complete the prescribed withdrawal procedures on the Site. Withdrawal shall take effect when the Company receives the withdrawal request. After withdrawal, Member-only services will no longer be available.
Article 8. Handling of Personal Information
The Company shall handle Users’ personal information in accordance with the Company’s Privacy Policy.
The Company may provide information (including advertisements) via email newsletters or other methods to Users who have requested such information. Users may indicate whether they wish to receive such information by the method prescribed by the Company on the Site. However, information necessary for Site operation cannot be stopped at the Member’s request.
Article 9. Suspension of Services, Revocation of Membership, and Liability for Damages
If a User or a third party commissioned by a User engages in any of the following acts, the Company may suspend the Services and/or revoke membership without prior notice. The User shall be liable to compensate the Company for damages arising therefrom:
Unauthorized use of a Member ID or password
Any act that interferes with the Company’s business, including access and alteration of information on the Site or transmission of harmful computer programs, regardless of malicious intent
Infringement of intellectual property rights related to the Company’s products or Site content
False statements in applying for membership
Delayed payment or other default regarding amounts due for the Services
Repeated returns or cancellations
Acts falling under Article 21 (Prohibited Acts)
Unreasonable demands exceeding legal responsibility
Threatening behavior or violence in connection with transactions
Acts that damage another party’s credibility or interfere with business by spreading rumors, using fraud, or using force
Association with antisocial forces or transactions with antisocial forces
Other acts violating these Terms
Other cases where the Company reasonably determines, based on rational grounds, that the User is inappropriate as a Member or Site user
Article 10. Formation of Sales Contract
A sales contract between the User and the Company shall be formed when the Company accepts the User’s order and sends an order confirmation email.
Minors must obtain the consent of a legal guardian before ordering. The Company may deem that such consent has been obtained if an order is placed by a minor.
After completing an order, the User shall pay the product price specified at the time of order (the “Price”) using the payment method set forth in Article 14.
Article 11. Non-Formation of Sales Contract, etc.
Even after an order is placed, the Company may refuse to form a sales contract in any of the following cases. In such case, the Company shall not be liable for any damages incurred by the User due to non-formation of the contract, unless attributable to the Company:
(1) Deficiencies in product specifications or shipping information designated by the User
(2) Orders to non-deliverable areas
(3) Failure to complete payment in full within the designated period
(4) Notice of credit authorization failure from the User’s credit card company or other payment provider
(5) Out-of-stock items with no scheduled restock
(6) Product damage or defects occurring prior to delivery, with no replacement inventory and no scheduled restock
(7) Errors in product information or sales price
(8) Other circumstances making delivery impossible
Even after a sales contract has been formed, the Company may cancel the contract in any of the following cases, and may charge the User actual costs incurred up to the time of cancellation:
(1) Undeliverable due to unknown address, long absence, or refusal of receipt
(2) Failure to complete payment within the designated period (including the case under the preceding paragraph, item (5))
(3) Association with antisocial forces or transactions with antisocial forces
(4) Fraudulent or inappropriate conduct in using the Services
Until the formation of the sales contract under Article 10, Paragraph 1, the User may cancel an order in accordance with the Company’s rules and prevent formation of the sales contract.
Article 12. Product Information
Product information is displayed on each product page.
The Company may change product information without prior notice.
Article 13. Sales Prices, etc.
Product prices and shipping fees are displayed on each product page.
The Company may change product prices and shipping fees without prior notice.
Even if the product price and/or shipping fee changes after an order is placed, the User shall pay the Price at the time of order, and the Company will not refund any difference.
Article 14. Payment Timing and Methods
Users may select a payment method from the following at the time of ordering:
(1) Credit card payment
(2) Other payment methods provided by the Company
The Company may add or remove payment methods.
If a credit authorization failure occurs, the Company may request payment by another method.
Article 15. Communications and Notices
Inquiries and other communications from Users/Members to the Company, and notices from the Company to Users/Members (including notices of amendments to these Terms), shall be made by the method prescribed by the Company.
Article 16. Delivery of Products
All orders shall be delivered by carriers designated by the Company. The Company will select the carrier considering the size, weight, and nature of the products. Users may not specify the carrier.
For orders to non-deliverable areas, the Company may refuse formation of the sales contract pursuant to Article 11.
If the delivery destination is outside the carrier’s standard service area, additional shipping fees may apply. In such case, the Company will charge the additional fees after the order is placed.
For orders with multiple items, delivery origin, delivery time, delivery date, and shipping methods may vary depending on stock status and product characteristics.
Changes after shipment arrangement has been made will be handled only if the Company approves and such changes are possible.
Users may designate delivery to an address other than their residence. If the User will not receive the product personally, the User must notify the recipient in advance. If the product is returned to the Company due to refusal, long absence, etc., and needs to be resent, the User shall pay the actual costs of return shipping and reshipment.
If a delivery notice is left due to absence, the User shall arrange redelivery with the carrier.
If the User specifies a delivery date/time, such information may be provided to the carrier; however, exact delivery times are not guaranteed and may change depending on delivery conditions.
Delivery dates may change without prior notice due to changes in stock status, route congestion, carrier holidays, or natural disasters (including severe weather).
Users shall confirm delivery access routes prior to purchase. If the carrier determines delivery is difficult, the delivery location may be changed or additional fees may apply.
The Company shall not be liable for damages arising from delivery delays unless attributable to the Company.
Article 17. Returns and Exchanges
For all orders, after formation of the sales contract, changes to other products, specification changes, cancellations, and returns/exchanges due to User convenience are not permitted.
If a product delivered to the User is defective, damaged, or different from the order, the User shall notify the Company with details via the Site within 5 days of receipt. If the User provides necessary information within the period and the defect/damage/misdelivery is attributable to the Company, the Company will issue a refund upon return of the product. Return shipping and related costs shall be borne by the Company only if the return is made using the Company-designated return slip and carrier and packed in the specified manner to the designated return location. If the User does not follow the Company’s instructions, the Company will not bear such costs.
For defects, damage, or misdelivery, refunds will be provided only after return; no exchanges will be offered.
The User acknowledges that minor scratches (e.g., scuffs) may occur unavoidably during assembly, packing, or shipping. Such cases do not constitute defects and are not eligible for return/exchange.
The User acknowledges that the appearance of the actual product may differ from product photos due to variations in color/texture and individual differences derived from the material. Such cases do not constitute defects and are not eligible for return/exchange.
Product specifications may be changed from time to time for quality improvement. Even if purchasing the same model previously purchased, specifications may differ. Such differences do not constitute defects and are not eligible for return/exchange.
Article 18. Copyright, etc.
Users may not use or publish any copyrighted works or other information provided through the Site beyond the scope of personal use permitted under the Copyright Act and other applicable laws.
If issues arise regarding intellectual property rights due to violation of this Article, the User shall resolve such issues at their own cost and responsibility, and shall not cause inconvenience or damages to the Company. If the Company suffers damages, the User shall compensate the Company.
Article 19. Management of Access Information
The Company may collect access history using cookies or similar technologies for the purpose of providing services, improving services, and delivering targeted advertisements. The Company will not collect or use personally identifiable information for other purposes.
If the User configures their browser to reject cookies, use of the Services may be restricted.
Article 20. Prohibition of Assignment
Users may not assign to any third party any claims against the Company or contractual status arising from transactions on the Site.
Article 21. Prohibited Acts
Users must not engage in any of the following in using the Services:
Acts that violate laws or these Terms, or may do so
Acts that infringe or may infringe the rights, interests, or reputation of other users, third parties, or the Company
Criminal acts, acts against public order and morals, or acts that may constitute the same
Acts that interfere or may interfere with operation or business of the Site
Use of another person’s personal information or false information to use the Services
Other acts that the Company reasonably determines, based on rational grounds, to be inappropriate
Article 22. Interruption or Suspension of Services
To maintain the Services in good operating condition, the Company may suspend all or part of the Services without notice if:
(1) Necessary for regular or emergency system maintenance
(2) System load becomes concentrated
(3) Operation becomes difficult due to fire, power outage, third-party interference, etc.
(4) Other cases where the Company reasonably determines suspension is necessary
The Company shall not be liable for damages caused by the User’s inability to use the Services during suspension, unless attributable to the Company.
Article 23. Disclaimers, etc.
The Company shall not be liable for damages, losses, or disadvantages incurred by Users in relation to use of the Services, including system interruption/delay/suspension, data loss, or unauthorized access, unless attributable to the Company.
The Company will make reasonable efforts to prevent harmful content such as computer viruses in emails or content sent from the Company’s web pages, servers, or domains. However, the Company shall not be liable for damages caused thereby unless attributable to the Company.
The Company shall not be liable for damages arising from User violation of these Terms.
If the Company is liable for damages to a User based on these Terms or other reasons (the “Cause of Liability”), unless the Company has intent or gross negligence, the Company’s liability shall be limited to the amount of actual damages normally incurred from the Cause of Liability, and shall not exceed the total amount of product price and shipping fees (including consumption tax) related to the order associated with the Cause of Liability (“Product Price, etc.”). If the relevant order cannot be identified, the Company’s liability shall be capped at the Product Price, etc. for the most recent order made prior to the occurrence of the Cause of Liability.
The Company may change, delete, or add any Site structure, content, pages, services, products, etc. at any time at its discretion.
Users shall bear all costs necessary to use the Services, including equipment, installation, internet connection fees, and communication charges, and shall use the Services at their own responsibility.
In the event that User data is lost or becomes unreadable due to failures or troubles with the Company’s equipment or communication lines, the Company may, without notifying the User, immediately cancel or terminate the sales contract and suspend provision of the Services.
Where the Company has any obligation to notify, it shall be deemed fulfilled by notifying the User based on the information registered in advance. The Company shall be exempted by processing notices and procedures based on the User’s registered information.
If a User causes damages to a third party through use of the Services, the User shall resolve such matters at their own cost and responsibility, and the Company shall not be liable unless attributable to the Company.
The Company may provide information or advice at its discretion, but shall not be liable for damages arising therefrom.
The Company shall not be liable for damages arising from User violation of these Terms.
Article 24. Governing Law and Jurisdiction
The formation, validity, performance, and interpretation of these Terms shall be governed by the laws of Japan.
If issues arise that cannot be resolved under these Terms, the User and the Company shall discuss in good faith to resolve them.
If litigation becomes necessary, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.